Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Part 1: A Supply Chain Q&A with Maplewave's SVP of Global Business Development

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January 25, 2021

In this blog, we’ve posed 3 questions about supply chain partners, building stronger supply chains, and omnichannel enablement to Brad Lapin, SVP of Global Business Development at Maplewave.

3 Customer Expectations Accelerated By COVID-19

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November 24, 2020

To stay competitive and promote customer loyalty, telcos need to meet customer's new expectations – and do it quickly. Read about the three customer expectations that telcos need to meet in this blog.

Maplewave’s Journey to the Cloud - Part 4

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November 10, 2020

This is our fourth post in the series that documents Maplewave’s journey to transition our IT infrastructure to the public cloud. Follow the links for Part 1, Part 2, and Part 3.

Q&A: Maplewave's Leaders Reflect on 2020 and What's to Come in 2021

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November 3, 2020

A Q&A with Maplewave's Adam Baggs (CEO), Grant Carstensen (SVP Product and Solutions) and Will Gibson (VP Sales & Marketing) to dicuss the future of telco retail and how telcos can evolve their omnichannel strategy.

The 3 Things Telcos With Limited Budgets Should Invest In

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October 27, 2020

Thanks to the chaos that is 2020, telcos are facing the challenges of having disrupted budgets, jumbled timelines, and ambiguous futures. But one thing is certain: those who adapt and are bold will come out on top.

Omnichannel Is Now More Important Than Ever

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August 26, 2020

Omnichannel has always been important but now more than ever, retailers across the world are learning just how important an omnichannel strategy is. In this blog learn about the difference an omnichannel strategy can make in uncertain times.

Retail Best Practices in the Time of COVID-19

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August 26, 2020

Curious to learn how telcos are adjusting to meet their customer’s needs while maintaining everyone’s safety during COVID-19? Check out this blog!

Telco Customer Experience During Turbulent Times

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August 20, 2020

Trying to find a "new normal"? ‍Read Will Gibson's blog and learn how telco retailers can adjust to meet the current circumstances and to keep moving forward. ‍

How Has COVID-19 Affected Telco Digital Transformation?

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August 18, 2020

COVID-19 taught the telco industry a lot. Now, it's time to implement those learnings and prepare for whatever the future brings.

Who is the Best Greek Telco?

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July 31, 2020

In this blog, Will Gibson analyzes the 3 competitors in the Greek telco market in comparison to each other and explores the areas they need to improve.

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