Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Edition #1: Follow Up Q&A: When Your Heroes Disappoint

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In our first edition, you'll find the much anticipated follow-up interview with Will Gibson on his disappointing experience at a Vodafone UK flagship store. Don't forget to subscribe!

When Your Heroes Disappoint – A Cautionary Tale for a Telco Giant

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In this blog, Will Gibson recounts how his brand idol, Vodafone, lost their ‘hero’ status after his recent bad experience at a UK franchise store.

From Oil Barrels To Apps: The Evolution Of Telco Indirect Sales

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In his latest blog, Will Gibson shares his real-world experiences of how this important channel has matured. From manually selling recharge vouchers from makeshift street corner stands, to bringing this channel into the digital age, this blog paints a vibrant picture of the future of indirect sales.

Q&A: Growing The Indirect Channel & Empowering African Women With Multi-Level Marketing

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In this blog, Lavindra Gurie explains how he used a multi-level marketing strategy to empower women and boost indirect sales for Vodafone Zambia.

There Can’t Be Reconciliation Without Education

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September 30th is the National Day for Truth and Reconciliation in Canada. In light of the confirmation of unmarked graves and remains of Indigenous children on the grounds of former Residential Schools, this will be a particularly momentous day for our country.

Self-Service in Telecoms

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Everything you’ve ever wanted to know about telecom self-service, in one place. In this blog, we’ve compiled several resources that give the inside scoop on how telcos can create a great self-service experience.

From Wellness To Wellbeing: The 4 Pillars of Employee Support

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How can employers support employee wellbeing during these times? With a multi-pronged wellness program, of course! In this blog, Maplewave’s VP of HR, Leigh Anne Dingwall discusses designing wellness programs that fit your company.

5 Companies Who Are Doing Self-Service Right

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Self-service options are the retail experiences of the future. In this blog, we examine 5 great examples of self-service, and the lessons that telcos can take from them.

The Do’s and Don’ts of Telecom Self-Service Solutions

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Self-service channels have become a huge opportunity for telecoms amid the pandemic! Here’s our list of do’s and don’ts for including these solutions in your channel strategy.

The Top 8 Benefits of Digital Platforms

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The telco industry is rife with complex infrastructure and poor customer experiences. In his latest blog, Will Gibson explores the 8 benefits of digital platforms and how they solve telcos’ pain points.