Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

The 3 Tools Your Telco Salespeople Need to Be Successful

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Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.

Telco Staff Training: Nearly Everything You Need to Know

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For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍

How to Delight Customers with Store Design and Staff Training

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The store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.‍

Telco Retail Needs a New RoboCop

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The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.

A Dream for Telco and Their Customers

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In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.

How Companies Can Support Mental Health

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We spend 35+ hours of our week at work – it’s no surprise that the environment we work in affects our mental health. Here’s what Maplewave is doing to promote

User Experience - What is it, and why is it important?

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There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.

TelcoTalk: Retail is Not Dead

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In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?