Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Digital Transformation in Telco Retail

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We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

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Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

Why Telcos Need to be Social Media Experts

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Just how important is social media to young customers? And how can telcos best leverage this new channel to reach this demographic?

How Telcos can Leverage Social Responsibility to Appeal to Young Customers

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Ignorance is not bliss. Telcos that refuse to play an active role in bettering the world aren’t going to cut it for Gen Z or Alpha.

Who is the Best Greek Telco?

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In this blog, Will Gibson analyzes the 3 competitors in the Greek telco market in comparison to each other and explores the areas they need to improve.

3 Missed Opportunities in the Greek Telco Market

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What's going on in the Greek telco market? Find out what key opportunities telcos in Greece as missing in this blog.

How To Optimise Your Telco Channel Strategy

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From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. ‍It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.

To Franchise or to Own? A Telco Conundrum

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We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

The Top Six Ways Telcos Let Their Customers Down

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Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.