Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Telco Staff Training: Nearly Everything You Need to Know

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For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍

How to Delight Customers with Store Design and Staff Training

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The store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.‍

Dating Advice for Retailers

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“People buy from people they like”. True? Absolutely!

Retail is Dead #notdead

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Telecom operators are in an enviable position. Going into a Telco store should be like wandering into Aladdin’s Cave…but is it?

Good Men Aren't Hard to Find

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As we approach International Women’s Day, it feels timely to reflect a little on some of the topics near and dear to my heart when it comes to women and

Prepaid and Postpaid are Dead!

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We now live in a subscription economy. Amazon Dash buttons are just the start.

It's 2018...Surely You Don't Still Use Paper!

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Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.